Service Advisor

INFINITI of Cincinnati•Cincinnati, OH

About The Position

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Us: We are currently celebrating over 30 years of providing an elevated experience to our customers regardless of the their price point. We achieve this by both working with and for the clients to exceed their expectations of a car buying experience. We do not want to just service their vehicle today, but also their next and so on. Establishing a relationship is only a part of it. We provide them with a superior product and experience.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Clean Driving Record
Personal and professional integrity
Computer skills and willingness to learn new programs

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers