Service Advisor

Toyota of Brookfield•Brookfield, WI

About The Position

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume. Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.

Requirements

A minimum of 3 years of experience as a Service Advisor.
Dealership experience preferred.
ADP a definite plus.
Strong focus on providing excellent customer service.

Responsibilities

Assist customers in servicing, repairing and explaining each service need.
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Assist Service Manager with daily duties.
Keeps abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Dispatch jobs for shop flow and peak technician efficiency.
Adhere to company policies such as write up process and active delivery procedures
Follow up on work in process individually and for the shop as a whole –
Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
Uphold and perform all manufacturer specified test for product certifications
Make proper recommendations and sell proper services to customers
Maintain good CXI and profit margins
Other duties as assigned.