Service Advisor

Jim Coleman Cadillac•Bethesda, MD

1d•Onsite

About The Position

Jim Coleman Cadillac is hiring a Service Advisor. Jim Coleman Automotive is a 3rd generation family-owned dealership, selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. They are a local leader in automotive retail, seeking qualified professionals. The company offers a great team environment, great benefits, and ongoing training and support. They are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. This role involves a variety of duties pertaining to creating a cultivating environment for the team and a fantastic client experience. The ideal candidate is ambitious, interested in developing lasting customer relationships, and cultivating a strong team environment. The position offers the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.

Requirements

Proven experience as service advisor to maximize profit
Tech savvy with working knowledge of computer systems and databases
Able to balance a customer-oriented and a results-driven approach
Patient and comfortable dealing with customers
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organizational and multi-tasking abilities
Willing to learn and take direction

Responsibilities

Provide timely updates
Assist customer with needs/requests
Greeting customers at the service lane
Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.