SERVICE ADVISOR- FALLS

RON MARHOFER AUTOMALL GROUP • Cuyahoga Falls, OH

6d • $60,581 - $116,365 • Onsite

About The Position

Serve as the primary point of contact between customers and the service department at the assigned Ron Marhofer Auto Family dealership. Write repair orders, provide cost estimates, coordinate with technicians, and deliver seamless, exceptional service from check-in through vehicle delivery. The position involves working in a high-volume service drive, communicating with customers about vehicle concerns and repair status, and supporting customer satisfaction.

Requirements

• High school diploma or equivalent (GED).
• Prior customer service experience.
• Automotive service, retail, or hospitality background with strong communication and problem-solving skills.
• Strong communication, active listening, and customer service skills.
• Ability to write accurate repair orders and multitask in a fast-paced environment.
• Ability to explain technical repairs clearly.
• Valid driver's license.

Nice To Haves

• Associate's degree in Automotive Technology, Business, or a related field.
• 1–2+ years of dealership service advisor experience with a proven record of driving CSI.
• Experience upselling maintenance services and managing high-volume service drives.
• Experience with dealership management systems such as CDK or Reynolds & Reynolds.
• Familiarity with manufacturer warranty processes.
• Knowledge of multi-point inspections and service upselling techniques.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED