Lia Nissan Glens Falls - Automotive Express Service Advisor

The Lia Group • Queensbury, NY

1d

About The Position

Lia Nissan Glens Falls is seeking an Automotive Express Service Advisor to join its team. The role oversees the service drive lane, supports customers throughout their service experience, communicates technician findings and recommendations, and helps distribute work efficiently among technicians. The listed compensation range is $18–$21; no sign-on bonus is offered.

Lia Group Companies describes itself as a group of automotive, fitness, restaurant, and commercial property businesses. It has over 1,500 team members at 23 locations throughout New York, Massachusetts, and Connecticut. The company emphasizes growth, employee development, competitive wages, generous benefits, a safety-conscious and drug-free work environment, and community involvement through volunteerism and fundraising.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Clean and valid driver’s license.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to help ensure a positive customer experience.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED