Service Advisor/Writer

McGrath Family of Dealerships • Hiawatha, IA

1d • $50,000 - $120,000

About The Position

McGrath Kia in Hiawatha, Iowa, is seeking a motivated, customer-focused Automotive Service Advisor to join its service team. The Service Advisor connects customers with service technicians, manages repair orders, and helps customers make informed decisions about vehicle maintenance and repairs. The role is suited to experienced dealership service advisors or writers, as well as customer-facing sales or service professionals interested in automotive service.

The position is full-time, Monday through Friday, with rotating Saturdays. The dealership describes its environment as fast-paced and team-focused, and offers PTO starting on the first day, benefits, training, and opportunities for career advancement.

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership service experience is preferred; customer-facing sales, customer service, or automotive industry experience will also be considered.
• Strong communication, customer service, and relationship-building skills.
• Comfort presenting recommended services and working toward department sales and performance goals.
• Strong organizational, multitasking, and time-management skills.
• Ability to manage multiple repair orders and customer interactions in a fast-paced service department.
• Strong problem-solving skills, attention to detail, and commitment to customer satisfaction.
• Comfort learning and using dealership management systems, scheduling software, and other technology.
• Dependable, professional, and motivated, with a team-oriented attitude.
• Valid driver's license with an acceptable driving record.
• Willingness to complete a pre-employment background check.

Nice To Haves

• Previous Automotive Service Advisor, Service Writer, or dealership service experience.

Responsibilities

• Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience.
• Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services.
• Communicate with technicians about inspection findings, diagnostic results, and recommended repairs.
• Clearly explain repair recommendations, maintenance needs, and service estimates to customers.
• Present and sell recommended maintenance and repair services while building customer trust.
• Keep customers informed about repair progress, estimated completion times, and changes.
• Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery.
• Build long-term customer relationships through consistent communication, follow-up, and exceptional service.

Benefits

• PTO starting Day 1
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Ongoing training and professional development opportunities
• Opportunities to expand automotive service knowledge and customer relationship skills
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed