Service Advisor-Writer
About The Position
Campers Inn RV is seeking a Service Advisor/Writer to work with customers to schedule service work and communicate additional service needs. The role identifies RV problems by listening to customers’ descriptions, reviews warranty and service contract coverage, develops repair estimates, prepares repair orders, handles customer complaints, and keeps customers informed about service progress. The position requires strong customer service and communication skills, the ability to multitask and work independently or as part of a team, and the ability to work flexible hours, including evenings and weekends. It also involves safely handling solvents and chemicals, moving RVs of various sizes, reaching above the shoulders, and lifting at least 50 pounds. Campers Inn RV describes itself as a family-operated RV dealership founded in 1966, with nearly 50 locations in more than 20 states. The company highlights career development and training opportunities and says it values integrity, teamwork, continuous improvement, and sustainability.
Requirements
- High school diploma or equivalent.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work flexible hours as required, which may include evenings and weekends.
- Ability to multitask in a fast-paced environment.
- Reliable, strong work ethic.
- Commitment to superior customer service.
- Ability to work independently and as part of a team.
- Knowledge of or ability to learn company computer applications, including Motility Systems2K, and other applicable software.
- Ability to safely handle solvents and chemicals.
- Ability to move RVs of various sizes.
- Ability to reach above the shoulders and lift a minimum of 50 pounds.
Nice To Haves
- A minimum of one year of RV service experience is preferred.
Responsibilities
- Identify RV problems and services by listening to customers’ descriptions of symptoms.
- Verify warranty and service contract coverage by examining records and papers, and explain provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
- Prepare repair orders.
- Handle customer complaints and maintain high customer satisfaction standards.
- Periodically check vehicle service progress and contact customers to update them on their RV’s status.
- Perform other duties and responsibilities as management may deem necessary.
Benefits
- Ongoing career development opportunities, including specialized job training, certifications, and professional development.
- Assistance with continuing education.
- Major medical insurance for eligible full-time employees working 30 or more hours per week.
- Dental insurance for eligible full-time employees working 30 or more hours per week.
- Vision insurance for eligible full-time employees working 30 or more hours per week.
- Life insurance, with basic, supplemental, spouse, and child coverage available, for eligible full-time employees working 30 or more hours per week.
- Employee Assistance Program (EAP) for eligible full-time employees working 30 or more hours per week.
- Paid time off for eligible full-time employees working 30 or more hours per week.
- Qualified retirement plan (401k) with employer match for eligible full-time employees working 30 or more hours per week.
- Fair and competitive compensation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
