Service Advisor/Writer
About The Position
McGrath Hyundai in Hiawatha, Iowa, is seeking a motivated, customer-focused Automotive Service Advisor to join its service team. The Service Advisor connects customers with service technicians, manages repair orders, and helps customers make informed decisions about vehicle maintenance and repairs. The role is suited to an experienced dealership Service Advisor or Service Writer, as well as customer-facing sales or service professionals looking to grow in the automotive industry. The position involves welcoming customers, documenting their concerns and requested services, communicating technician findings and recommendations, and explaining estimates and maintenance needs. The Service Advisor presents recommended services, keeps customers updated throughout repairs, and coordinates with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery. The role also focuses on building lasting customer relationships through communication, follow-up, and attentive service.
Requirements
- Strong communication, customer service, and relationship-building skills.
- Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates.
- Comfort presenting recommended services and working toward department sales and performance goals.
- Strong organizational, multitasking, and time-management skills.
- Ability to manage multiple repair orders and customer interactions in a fast-paced service department.
- Strong problem-solving skills, attention to detail, and commitment to customer satisfaction.
- Comfort learning and using dealership management systems, scheduling software, and other technology.
- Dependable, professional, and motivated, with a team-oriented attitude.
- Valid driver's license with an acceptable driving record.
- Willingness to complete a pre-employment background check.
Nice To Haves
- Previous Automotive Service Advisor, Service Writer, or dealership service experience.
- Customer-facing sales, customer service, or automotive industry experience will also be considered.
Responsibilities
- Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience.
- Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services.
- Communicate with technicians to review inspection findings, diagnostic results, and recommended repairs.
- Explain repair recommendations, maintenance needs, and service estimates clearly to customers.
- Present and sell recommended maintenance and repair services while building customer trust.
- Keep customers informed throughout the service process, including repair progress, estimated completion times, and changes.
- Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery.
- Build long-term customer relationships through consistent communication, follow-up, and exceptional service.
Benefits
- PTO starting Day 1.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Ongoing training and professional development opportunities.
- Opportunities to expand automotive service knowledge and customer relationship skills.
- Career advancement opportunities; 97% of promotions come from within.
- Supportive, collaborative, and team-focused service department.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
