Service Advisor Assistant - Leith Toyota

Holman • Raleigh, NC

1d

About The Position

Leith Toyota, part of Holman, is hiring a Service Advisor Assistant to support customers and Service Advisors while developing the knowledge and skills needed to become a successful advisor. The role welcomes customers, helps identify and prioritize their service needs, explains services and products, and coordinates communication between customers and technicians. It also provides administrative support and follows up with customers when their assigned advisor is absent. The employee must complete and maintain all company and dealer training requirements for the advisor position.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to work within a team.
• Valid driver’s license and a good driving record.
• At least 1 year of experience in customer service or a related field.

Responsibilities

• Welcome customers and ensure they receive prompt, courteous, and effective service.
• Interact with customers by phone or in person to determine service needs and prioritize required services.
• Use a consultative approach to educate customers on services and products.
• Serve as a liaison between technicians and customers.
• Provide administrative support to Service Advisors.
• Follow up with service customers when their assigned advisor is absent.
• Train alongside experienced advisors to gain the skills and knowledge needed to become a successful advisor.
• Complete and maintain all company and dealer training requirements for the advisor position.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Flexible spending and health savings accounts
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Bereavement leave
• Jury duty leave
• Paid pregnancy and parental leave for eligible employees
• Supplemental paid military leave for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED