Service Advisor Assistant

Recruit Shop•Melrose Park, IL

40d•Onsite

About The Position

The primary purpose of this position is to deliver excellent customer service by coordinating mechanical maintenance and repairs for clients to a professional standard, while supporting the operational profitability of the business. You will start as an assistant service advisor, working within a professional team to solve problems for clients and their cars. Whether you are an automotive technician ready to move into a service advisor role or already working as a service advisor, this is your chance to join a team that values your skills.

Requirements

Certificate III in automotive or an associated industry
2 years' experience as a technician or as a service advisor
A confident, friendly manner and a well presented, well groomed appearance
Good technical knowledge of German vehicles and strong communication skills
Strong attention to detail and a willingness to follow established work processes
The ability to work within a team while remaining self motivated and autonomous
A passion for cars and a genuine desire to provide customer service in maintaining clients' vehicles
Good computer competency to accurately maintain client records, plus familiarity with spare parts operating systems

Responsibilities

Explaining technical and complex repair scenarios to clients in a clear, understandable way
Meeting and greeting clients and making sure their needs and concerns are fully understood
Coordinating appointments and technician workloads to deliver vehicles on time as arranged
Compiling accurate invoices, maintaining client and stock records and responding to all client enquiries within 24 hours
Liaising with clients on preliminary fault diagnosis and agreed completion times, and getting costs approved before work begins