Service Admin/ Appointment Coordinator

Lithia & Driveway • Freehold, NJ

5d

About The Position

DCH Freehold Toyota is hiring a Service Admin/Appointment Coordinator to handle customer communications and appointment coordination while providing administrative support to the service department. The role answers inbound calls and emails, responds to internet leads and customer inquiries, schedules and follows up on service appointments, and maintains customer and vehicle records in the CRM. It also supports the Service Manager, Advisors, and technicians with service paperwork, invoices, reports, and coordination with Parts, Sales, Warranty, and Accounting. The position includes resolving customer concerns and helping ensure a positive service experience. It offers a potential growth path into an Entry-Level Service Advisor role.

The role reports to the Service Manager. The schedule is Monday through Friday, either 9:00 AM–5:00 PM or 8:00 AM–4:00 PM, with rotating Saturdays off. Pay starts at $17 per hour and depends on experience. Bonuses are based on individual appointments shown or sold and manufacturer approvability.

Requirements

• At least 6 months of automotive dealership experience.
• Strong customer service and relationship-building skills.
• Excellent phone etiquette and ability to handle a high volume of calls.
• Strong verbal and written communication skills.
• Proven follow-up and appointment-setting abilities.
• Proficiency with CRM systems and general computer applications.
• Strong organization and attention to detail.
• Ability to multitask and thrive in a fast-paced dealership environment.
• High school graduate or equivalent.
• Must be 18 years or older.

Nice To Haves

• Automotive Service BDC experience preferred.
• CDK experience is a plus.

Responsibilities

• Answer inbound service calls and emails.
• Schedule, confirm, and follow up on service appointments.
• Respond to internet leads and customer inquiries.
• Maintain customer and vehicle records in the CRM.
• Support the Service Manager, Advisors, and technicians with administrative tasks.
• Process service paperwork, invoices, and reports.
• Coordinate with Parts, Sales, Warranty, and Accounting departments.
• Resolve customer concerns and help ensure a positive service experience.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Bonuses based on individual appointments shown or sold and manufacturer approvability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED