The Grill Room AM Server

Avion Hospitality Employee Services LLC•New Orleans, LA

About The Position

The Server is responsible for taking customers’ food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. Additional duties may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, operating a cash register, and checking patrons’ identification to confirm they meet the minimum age requirement for purchasing alcohol. The role provides guests with the highest possible quality of service in an efficient and courteous manner. The Server follows Avion Hospitality standards and regulations, maintains knowledge of restaurant and lounge operations, menus, and specials, and serves guests warmly and professionally. The position also includes table and side-stand upkeep, point-of-sale operation, cashiering, opening and closing procedures, station side work, and other tasks assigned by a supervisor or manager.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Alcohol Awareness Certification, in compliance with state regulations.
Food Handlers certification, in compliance with state regulations.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.

Nice To Haves

Experience in a hotel or related field is preferred.

Responsibilities

Comply with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with applicable certification requirements, including Alcohol Awareness, Food Handlers, and Safety certifications.
Be familiar with the organization of the restaurant and lounge and the functions of each job position.
Maintain thorough knowledge of restaurant menus and specials.
Serve guests’ food and beverage requirements in a warm, friendly, courteous, and professional manner.
Clear, clean, and reset tables as needed.
Be familiar with the operation of the P.O.S. system.
Carry out cashiering functions, including closing checks and completing end-of-shift paperwork.
Perform opening and closing procedures and side work duties according to station rotation assignment.
Keep tables and side stands stocked, tidy, and clean.
Perform other tasks or jobs as assigned by a supervisor or manager.
Check patrons’ identification to ensure they meet the minimum age requirement for purchasing alcohol.