About The Position

The Server provides friendly, efficient, and timely service in accordance with company policies, procedures, programs, and performance standards. The role delivers genuine hospitality and a memorable dining experience, works to ensure guest satisfaction, and performs duties that support a clean, safe, and high-quality work environment. Servers also assist coworkers and communicate with restaurant management about service, product, equipment, and safety concerns. The position receives direction and training from the Manager on Duty. Basic sanitation, safety, and customer-service skills can be taught through in-house training; no prior experience is required.

Requirements

  • No prior experience is required.
  • Ability to read, write, and perform addition and subtraction calculations.
  • Ability to communicate clearly.
  • Ability to manage time and work irregular hours under pressure or stress during busy periods.
  • Ability to stand and walk extensively, including for up to 8 hours.
  • Ability to see at a distance of 20 feet and at close range of 12 inches, distinguish shapes, and use peripheral vision to avoid hazards.
  • Ability to reach heights of approximately 6 feet and depths of 2½ to 3 feet, and to bend, reach, and move through openings 30 inches wide.
  • Ability to use fingers to write, slice, chop, and operate equipment.
  • Ability to carry food trays weighing about 50 pounds for distances up to 30 feet and lift up to 50 pounds.
  • Ability to work in an environment with heat, steam, smoke, cold, and dish and cleaning chemicals.

Responsibilities

  • Report to work well-groomed, in a clean and proper uniform, and maintain good personal hygiene.
  • Greet guests courteously and welcome them promptly with a natural, non-scripted greeting.
  • Use menu knowledge to make suggestions, answer questions, and anticipate guest needs.
  • Check completed food orders for accuracy, appearance, and temperature, and deliver hot food promptly.
  • Provide genuine hospitality, address guest concerns, and work to ensure every guest is satisfied.
  • Keep tables, stations, pantry-line areas, and dining-room common areas clean, and complete assigned cleaning duties.
  • Attend to additional guest needs and maintain the dining area through pre-bussing and detailing.
  • Perform side work during downtime, including rolling silverware, restocking, cleaning workstations, and bussing tables.
  • Follow the service cycle and team responsibilities.
  • Communicate service or product deficiencies and equipment or safety problems to the Manager on Duty and coworkers; keep management informed of problems and propose solutions.
  • Write guest checks and/or operate POS equipment according to company policies.
  • Identify and correct service-system breakdowns to support guest satisfaction.
  • Assist team members and maintain service stations, garnish lines, service bars, and common areas.
  • Restock service stations with glasses, tea, ice, and plates; restock garnish lines and condiments.
  • Sort, polish, and roll silverware; clean mirrors and artifacts.
  • Run food for other servers to help ensure food is served hot.
  • Maintain the cleanliness of the dining room and pantry area.
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