Server - Davio's - Boston Logan Airport

Retail and Dining Positions•East Boston, MA

3d•Onsite

About The Position

The Server at Davio's at Boston Logan Airport is responsible for providing exceptional, timely, and friendly guest service. The role involves using thorough knowledge of food and beverage offerings to take orders, answer questions, make suggestions, deliver orders, and follow up to ensure guests’ needs are met. Servers are expected to create a positive experience for travelers while upholding Paradies Lagardère’s service standards and core values, contributing to a safe, respectful work environment, and supporting restaurant operations as needed. The position requires a positive, professional demeanor, strong teamwork, and the ability to work well under pressure in a high-energy environment. Servers are expected to promote menu items and increase sales, accurately handle payments and point-of-sale transactions, maintain a clean and organized workspace, and comply with food safety requirements and applicable laws. Duties may change, and additional responsibilities may be assigned.

Requirements

At least 1 year of serving experience.
High school diploma or GED.
Experience handling money and using a point-of-sale system.
Ability to work in a high-energy, demanding environment and under pressure.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Good communication skills and ability to work independently and with other team members.
Ability to work unsupervised for extended periods and exercise good judgment when dealing with customers and peers.
Excellent customer service skills and effective communication in English.
Ability to prioritize and handle multiple tasks simultaneously, adapt to changing priorities and unexpected situations, take direction, and collaborate with a team.
Positive interpersonal skills.
Proficiency in reading, writing, and mathematics in English.
Knowledge of federal, state, and local liquor laws.
Ability to lift at least 25 pounds and perform job functions including standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Ability to work various shifts in a 7/365 team-oriented environment.

Nice To Haves

ServSafe Certification or equivalent.
TIPS Certification or equivalent.

Responsibilities

Provide courteous, friendly, and efficient service to guests and team members.
Exceed first-class service standards and demonstrate the company’s core values and FEAST standards.
Greet and acknowledge guests promptly and warmly; engage professionally and create a positive first and last impression.
Present menus, answer questions, and make food and service suggestions.
Maintain knowledge of menu items, ingredients, flavor profiles, portion sizes, preparation methods, specials, liquor, beer, wine, and desserts.
Observe guests and respond to additional requests or determine when a meal is complete.
Accurately total bills and accept payment according to established guidelines.
Process point-of-sale transactions efficiently and comply with cash-handling and loss-prevention procedures.
Build guest loyalty, develop selling skills, upsell, increase check averages, participate in sales incentives, and promote the brand.
Collaborate with fellow employees and management to provide a good guest experience and work effectively with cooks and other staff.
Maintain grooming and uniform standards, including wearing slip-resistant shoes.
Keep the work environment clean and organized and complete assigned side work, which may include sweeping and mopping.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Respond appropriately to guest concerns.
Support management decisions once they have been made.
Comply with applicable local, state, and federal laws and regulations, including food safety requirements.
Perform other duties as assigned.