Server - Davio's - Boston Logan Airport
About The Position
The Server at Paradies Lagardère’s Davio’s at Boston Logan Airport delivers first-class guest experiences through friendly, timely service and strong knowledge of food and beverage menus. The role involves greeting guests, presenting menus, taking and delivering orders, answering questions, making suggestions, and following up to ensure guests’ needs are met. Servers are expected to provide courteous, efficient service while upholding the company’s TRIFIC core values and FEAST standards, supporting a safe and respectful workplace, and working effectively with restaurant staff and management. This position also includes processing payments and point-of-sale transactions, following cash-handling and loss-prevention procedures, promoting menu items and increasing sales through upselling, maintaining a clean and organized work area, and assisting with other restaurant tasks as needed. The role operates in a high-energy, team-oriented environment with varied shifts throughout the year.
Requirements
- At least 1 year of serving experience.
- High school diploma or GED.
- Experience handling money and using a point-of-sale system.
- Ability to work in a high-energy, demanding environment.
- Math skills to calculate costs, make change, and follow cash-handling procedures.
- Good communication skills and the ability to work independently and with team members.
- Ability to work unsupervised for extended periods and exercise good judgment when dealing with customers and peers.
- Excellent customer service and effective communication skills in English.
- Ability to prioritize and handle multiple tasks, adapt to changing priorities and unexpected situations, take direction, and collaborate with a team.
- Reading, writing, and mathematics proficiency in English.
- Knowledge of federal, state, and local liquor laws.
- Ability to lift at least 25 pounds and to stand, bend, reach, climb a ladder, and walk long distances.
- Ability to stand for long periods and work in environments with varying temperatures.
Nice To Haves
- ServSafe Certification or equivalent.
- TIPS Certification or equivalent.
Responsibilities
- Provide courteous, friendly, efficient, and first-class service to guests, business partners, and peers.
- Greet and acknowledge guests promptly and engage with them in a friendly, professional manner.
- Present menus, answer questions, and make suggestions about food and service.
- Maintain knowledge of menu items, ingredients, flavor profiles, portion sizes, preparation methods, specials, liquor, beer, wine, and desserts.
- Observe guests, respond to additional requests, and determine when meals are complete.
- Accurately total bills, accept payment, and process point-of-sale transactions according to cash-handling and loss-prevention procedures.
- Build guest loyalty and increase sales by upselling, promoting the brand, and participating in sales incentives.
- Work collaboratively with employees and management to provide a positive guest experience.
- Maintain a professional company image by following grooming and uniform guidelines, including wearing slip-resistant shoes.
- Maintain a clean and organized work environment and complete side work, including sweeping and mopping when required.
- Support other restaurant areas as requested, including seating guests, answering telephones, stocking, cleanup, and documentation.
- Respond appropriately to guest concerns.
- Follow company service standards, decisions made by management, and applicable food-safety and other legal requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
