Night Manager - Hilton Boston Logan Airport

Hilton•Boston, MA

1d•$61,000 - $75,000

About The Position

The Night Manager directs and oversees hotel operations during the night shift, supporting guest service, safety, and financial profitability. The role manages overnight front office operations, including guest service, registration, room inventory, and adherence to hotel policies and standards. It monitors guest satisfaction and service trends, addresses issues, and guides improvements to enhance the guest experience. The Night Manager serves as Manager on Duty and acts on behalf of the General Manager in their absence. The role includes touring the hotel’s interior and exterior to confirm facilities are functional, presentable, and safe; overseeing daily summary report preparation; promoting hotel services and upselling; and keeping the team informed about hotel offerings, services, and local attractions. The position also supervises and develops front office team members by scheduling and assigning nightly work, providing training and coaching, monitoring performance, conducting counseling and evaluations, and recognizing and rewarding team members. The role welcomes guests, responds to inquiries, and resolves concerns promptly.

Responsibilities

Direct and oversee hotel operations during the night shift to support guest satisfaction, safety, and financial profitability.
Manage overnight front office activities, including guest service, registration, room inventory, and compliance with policies and standards.
Monitor guest satisfaction and service trends, address issues, and implement improvements.
Act as Manager on Duty and represent the General Manager in their absence.
Tour the hotel interior and exterior to ensure the property and facilities are functional, presentable, and safe for guests and team members.
Oversee preparation of daily summary reports.
Promote hotel services and implement upselling tactics to support occupancy and revenue growth.
Provide team updates and training about hotel offerings, services, and local attractions.
Welcome guests, respond to inquiries, and resolve concerns promptly.
Supervise, schedule, and assign nightly work to front office team members; monitor performance and provide coaching, training, counseling, evaluations, and recognition.