Guest Service Experts create memorable and unique dining experiences by providing a range of services to guests. The role includes setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. Servers help make guest transactions feel like part of the overall experience. The role requires following company policies and procedures, upholding quality and safety standards, and maintaining professional uniform, appearance, and communication. Employees may stand, sit, or walk for extended periods and work on sloping, uneven, or slippery surfaces. They must read and visually verify menu information and perform hands-on tasks involving moving, lifting, carrying, pushing, pulling, and placing objects. The position also involves reaching overhead and below the knees, bending, twisting, pulling, and stooping. Other reasonable job duties may be assigned. The position supports The Ritz-Carlton’s Gold Standards and service culture, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer committed to welcoming all and fostering a non-discriminatory environment where associates’ backgrounds are valued.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED