AM Server

Sage Hospitality Group • Philadelphia, PA

4d • Onsite

About The Position

Under general supervision, the AM Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating special requests, and remaining attentive to customers throughout their dining experience. The server supports restaurant operations by completing opening and closing sidework, maintaining cleanliness, handling guest checks and payments accurately, and attending in-person meetings. The position requires a professional appearance and a friendly, courteous demeanor.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Vision sufficient to read detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dim lighting.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, and expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are prepared appropriately.
• Moderate comprehension and literacy to read use records and special requests.
• Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations, particularly while handling multiple tasks.
• Tact and understanding when addressing varied customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greet restaurant customers and take food and drink orders, serving orders and accommodating special needs or requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking and cleaning duties by performing assigned opening and closing sidework.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health board requirements.
• Control allocated guest checks according to established procedures and legibly document required information as orders are taken and processed.
• Receive guest payments and ensure the accuracy of guest checks and payment methods.
• Attend all pre-meal and departmental meetings in person to improve communication and gain knowledge of products, service, and facilities.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
• Perform other duties assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED