Server - Astrea Rooftop Bar

IHG•Indianapolis, IN

15h•Onsite

About The Position

The Server provides exceptional service to guests at Astrea Rooftop Bar at the InterContinental Indianapolis, helping achieve customer satisfaction. The role requires thorough knowledge of daily food and beverage offerings, including ingredients, preparation, sauces, spirits, garnishes, wines, and cocktail pairings. Servers prepare and maintain their assigned station, welcome guests, explain specials and promotions, take and answer questions about food and cocktail orders, make suggestions, communicate order details to the kitchen or bar, verify completed orders, and deliver them with appropriate condiments. They anticipate guest needs, keep the station clean and stocked, close checks correctly and promptly, complete side work, reset tables, and stay informed about hotel amenities, services, local events, and points of interest. This is a weekend part-time availability role. The posting lists an hourly rate of $5 plus tips and says eligible employees may receive paid time off, medical, dental, and vision insurance, a 401(k), and other benefits. A full uniform, room discounts, and training are also described.

Requirements

At least 2 years of relevant experience.
Ability to lift, push, and pull objects up to 50 pounds (23 kg), including bending and kneeling.
A good grasp of reading, writing, and basic math.
Flexibility to work night, weekend, and holiday shifts.
Compliance with local food-handling and alcohol-service laws; must meet the minimum legal age and be fluent in the local language.
Strong communication skills and a warm, welcoming, approachable manner.

Responsibilities

Provide exceptional service to guests to achieve customer satisfaction.
Review the menu and become familiar with the food and beverage items offered that day, their ingredients and preparation, and relevant wine and cocktail pairings.
Check with the manager for an assigned station and ensure it is properly set up and cleaned before, during, and after the shift.
Greet guests courteously and explain specials and restaurant or lounge promotions.
Take cocktail and food orders, answer menu questions, and make helpful suggestions.
Write and communicate food orders to the kitchen or bar, noting order particulars; retrieve completed orders, verify accuracy, and deliver them with appropriate condiments.
Anticipate guests’ needs.
Use clean-as-you-go service practices, including refolding napkins and cleaning between courses, and keep the station clean, neat, and supplied.
Close guest checks promptly and ensure they are properly signed and printed.
Complete assigned side work and reset tables for the next meal function.
Maintain current knowledge of hotel culture, amenities, services, local events, and area points of interest.