Rooftop Server, Part-time

Sage Hospitality•Savannah, GA

7d•Onsite

About The Position

Under general supervision, the Rooftop Server provides prompt and courteous food service to restaurant customers at Peregrin, the rooftop bar at Perry Lane Hotel. The role involves taking and serving food and drink orders, responding to customer needs, maintaining service and cleanliness standards, and handling guest checks and payments accurately. Servers attend in-person pre-meal and departmental meetings and maintain a friendly, professional demeanor.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
Full range of mobility and ability to travel up to 300 feet regularly during the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read and use records and special requests.
Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations.
Tact and understanding when handling customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet customers, take food and drink orders, serve orders, and accommodate special needs or requests.
Remain attentive throughout the dining experience and meet or exceed the restaurant’s service standards.
Complete restocking, cleaning, and opening and closing sidework as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health requirements.
Manage guest checks using established procedures and legibly document required order information.
Receive guest payments and verify the accuracy of guest checks and payment methods.
Attend in-person pre-meal and departmental meetings to improve communication and gain knowledge of products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties assigned, requested, or deemed necessary by management.