Server (Restaurant)

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

11d•Onsite

About The Position

The Server provides friendly, service-oriented customer service in a restaurant setting. The role includes presenting menus, explaining menu items and daily specials, helping diners choose food and beverages, taking and accurately relaying orders to the kitchen, delivering food promptly, and ensuring customers have what they need for an enjoyable meal. The Server also handles customer questions and complaints professionally, coordinates with restaurant colleagues, prepares tables, calculates bills, presents checks, and processes payments. The work takes place in a restaurant with potentially loud noise and a fast-paced, sometimes chaotic dining room, especially during busy hours. Employees may encounter hazards such as cuts, slips, trips, falls, and burns, and frequent handwashing is required. The role involves regular talking and listening, standing, walking, bending, kneeling, stooping, and crouching, and may occasionally require lifting products weighing up to 20 pounds. Long hours and frequent weekend work are regularly required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be of legal age under state regulations to serve alcohol.
Prior server experience.
Ability to follow all sanitation procedures.
Ability to work in a team atmosphere.
High school diploma or food safety training.

Responsibilities

Maintain a helpful, service-oriented customer service approach.
Present menus and help customers select food and beverage choices.
Clearly communicate menu items and daily specials; make recommendations and answer questions.
Listen to customer orders and accurately communicate them to chefs for preparation.
Remember and explain ingredients in menu items and food and drink specials.
Deliver food to customers on time.
Work with hostesses, bartenders, cooks, and runners to create a pleasant dining experience.
Set up tables before, during, and after shifts for diners.
Address complaints or problems with a positive attitude and use professional language with customers.
Accurately calculate bills, present checks, and process payments promptly.