On Call - Server Experience Curator
Coury Hospitality•Palo Alto, CA
•Onsite
About The Position
Coury Hospitality is hiring an on-call Server to support the dual-branded campus of Hotel Citrine Palo Alto, a Tribute Portfolio Hotel, and AC Hotel Palo Alto. The two Marriott properties combine boutique-inspired hospitality and modern European design and serve business travelers, visitors, innovators, and the local community. The Server helps deliver curated food and beverage experiences, including service at Wild Onion Bistro & Bar, by providing warm, professional, attentive service and creating memorable guest experiences.
Requirements
- Passion for hospitality and commitment to memorable guest experiences.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-energy environment.
- Professional, polished, guest-focused demeanor.
- Ability to multitask while maintaining attention to detail and service quality.
- Ability to stand and walk for extended periods and lift up to 30 pounds.
- Flexible availability, including mornings, evenings, weekends, and holidays.
Nice To Haves
- Previous restaurant, hotel, or hospitality serving experience.
- Knowledge of food and beverage service standards.
- Food Handler Certification.
- TIPS Certification, or ability to obtain it.
Responsibilities
- Deliver attentive, personalized, and engaging dining experiences.
- Welcome guests and guide them through menu offerings, specials, and beverage selections.
- Demonstrate knowledge of food, wine, beer, and cocktails and make thoughtful recommendations.
- Enter guest orders accurately and communicate modifications and dietary restrictions to the culinary team.
- Serve food and beverages efficiently while meeting timing, presentation, and service standards.
- Monitor guest satisfaction and anticipate guest needs.
- Resolve guest concerns professionally and work with leadership on service recovery when needed.
- Maintain cleanliness and organization of dining areas and service stations, and complete assigned side work.
- Process guest payments accurately and follow cash-handling procedures.
- Collaborate with culinary, bar, banquet, and service teams to support seamless operations.
- Follow food safety, sanitation, alcohol service, and company policies and procedures.
Benefits
- Career growth and development opportunities.
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Education Level
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