On Call - Server Experience Curator
About The Position
Coury Hospitality is hiring a Server to support the dual-branded campus of Hotel Citrine Palo Alto, a Tribute Portfolio Hotel, and AC Hotel Palo Alto. The hotels combine boutique-inspired hospitality and modern European design and serve business travelers, visitors, innovators, and the local community. The position contributes to dining and food-and-beverage experiences, including those at Wild Onion Bistro & Bar. The Server delivers attentive, personalized service; helps guests navigate menus and beverage selections; and coordinates with culinary, bar, banquet, and service teams. The role also includes maintaining dining and service areas, processing payments, following food safety and alcohol service procedures, and supporting guest satisfaction and service recovery.
Requirements
- Previous restaurant, hotel, or hospitality serving experience preferred.
- Passion for hospitality and commitment to memorable guest experiences.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced, high-energy environment.
- Professional, polished, and guest-focused demeanor.
- Ability to multitask while maintaining attention to detail and service quality.
- Ability to stand and walk for extended periods and lift up to 30 pounds.
- Flexible availability, including mornings, evenings, weekends, and holidays.
Nice To Haves
- Knowledge of food and beverage service standards preferred.
- Food Handler Certification and TIPS Certification, or ability to obtain them, preferred.
Responsibilities
- Deliver attentive, personalized, and engaging dining service.
- Welcome guests and explain menu offerings, specials, and beverage selections.
- Demonstrate knowledge of food, wine, beer, and cocktails and make recommendations.
- Enter orders accurately and communicate modifications and dietary restrictions to the culinary team.
- Serve food and beverages efficiently while meeting timing, presentation, and service standards.
- Monitor guest satisfaction and anticipate guest needs.
- Resolve guest concerns professionally and work with leadership on service recovery.
- Maintain clean and organized dining areas and service stations, and complete side work assignments.
- Process guest payments accurately and follow cash-handling procedures.
- Collaborate with culinary, bar, banquet, and service teams to support seamless operations.
- Follow food safety, sanitation, alcohol service, and company policies and procedures.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
