Server | Westin | Wilmington, DE

Westin Wilmington•Wilmington, DE

20h

About The Position

The Server is responsible for setting up, delivering, and retrieving food and beverage orders for guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and compliance with company standards. The role also includes delivering VIP amenities, conducting floor sweeps, servicing hospitality suites according to Banquet Event Orders, following liquor-service requirements, completing shift side work, and handling cash in accordance with company procedures. The Server responds to customer needs and concerns, communicates relevant information to the immediate shift supervisor, and contributes to a positive guest experience through professional, courteous interactions. Associates are expected to maintain hotel standards for appearance, punctuality, attendance, work procedures, safety, and security, adapt to changes, learn new skills, solve routine problems, and assist coworkers as needed. Other job-related duties may be assigned.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as part of a team.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 lbs. on a continuous schedule.
Ability to transport large trays weighing up to 30 lbs.
Ability to adapt to changes in the work area and hotel procedures and willingness to learn new skills or improve existing ones.
Ability to solve routine problems and ask for help when unsure how to perform a task.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance.

Responsibilities

Set up and deliver food and beverage orders according to established company guidelines, procedures, and policies.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Complete shift side work as outlined in hotel operating policies and procedures.
Respond to customer needs, issues, comments, and problems to support a quality experience and future sales; report communications to the immediate shift supervisor.
Perform cash handling responsibilities according to company policies and procedures.
Comply with attendance rules and be available to work regularly.
Maintain professional, courteous interactions with guests and associates.
Follow hotel security and safety policies, including key controls, safe lifting, chemical use, and reporting hazards or safety concerns.
Perform other job-related duties as assigned.