Community Director - Wilmington, DE

JPMorganChase • Wilmington, NC

2d

About The Position

The Community Director creates a culture of excellence by building strong relationships and delivering an exceptional experience for internal and external stakeholders. This field-based role works across an assigned territory to develop community outreach and engagement, and oversees implementation of a national community playbook. The role oversees the planning, execution, and reporting of financial health events, community service events, and listening sessions, serving underserved and underbanked communities through access to solutions, strategies, and expertise.

Reporting to the Divisional Director of Community & Business Development, the Community Director assists with recruiting and developing Community Managers, builds trust, develops growth strategies, coaches Community Managers, and oversees the assigned territory.

Requirements

• Previous experience cultivating community advocates and/or business development with nonprofits or small businesses.
• Ability to build effective strategic business plans to build trust, create advocates, and win business.
• Strong communication and presentation skills.
• Track record of leading, coaching, and developing high-performing teams remotely.
• Ability to prioritize, multitask, and plan and execute business strategy effectively.
• Ability to translate knowledge of financial markets and market trends into strategy execution.
• Ability to set a tone of commitment to diversity and inclusion.
• Proactive approach, initiative in identifying solutions, entrepreneurial business spirit, and ability to execute with urgency.
• Ability to travel as required up to 60%, which may include out-of-state travel.

Nice To Haves

• Consumer or commercial credit knowledge.
• Understanding of financial planning and the customer life cycle.
• BA/BS degree preferred.

Responsibilities

• Coach and observe Community Managers on best practices for community outreach, financial health sessions, and management of their aligned markets.
• Oversee or co-facilitate regular financial health workshops and community events in the market.
• Attract, retain, and develop diverse employees by identifying and developing Community Managers, and foster an environment where employees feel valued, supported, and able to grow their careers.
• Update the leadership team on team progress toward goals.
• Partner with Market Directors and Divisional Directors on customer engagement, event referrals, and adoption of financial product solutions.
• Ensure Community Managers effectively mitigate risk and remain compliant to provide a safe business experience for clients.
• Oversee planning, execution, and reporting for financial health events, community service events, and listening sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed