Server | Westin | Wilmington, DE

PM Hotel Group•Wilmington, DE

About The Position

The Server is responsible for setting up, delivering, and retrieving food and beverage orders for guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and compliance with company standards. The role also includes delivering VIP amenities, servicing hospitality suites according to Banquet Event Orders, and completing assigned shift side work. The Server responds to guest needs and concerns, communicates relevant information to the immediate shift supervisor, handles cash according to company procedures, follows applicable liquor requirements, and helps maintain sanitation, safety, and security standards. Associates are expected to interact professionally and courteously with guests and coworkers, maintain appropriate appearance and attendance, adapt to changes, and assist teammates as needed. Other job-related duties may be assigned.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Ability to maintain a professional appearance and manner.
Ability to communicate well with guests.
Willingness to help coworkers and work as part of a team.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 lbs. on a continuous schedule.
Ability to transport large trays weighing up to 30 lbs.
Ability to adapt to changes in the work area and hotel procedures, learn new skills or improve existing ones, solve routine problems, and ask for help when needed.
Ability to meet hotel standards for work procedures, dress, grooming, punctuality, and attendance.

Responsibilities

Set up and deliver food and beverage orders according to established company guidelines, procedures, and policies.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Complete shift side work outlined in hotel operating policies and procedures.
Respond to customer needs, issues, comments, and problems to support guest satisfaction and future sales; report communications to the immediate shift supervisor.
Handle cash according to company policies and procedures.
Follow attendance rules and be available to work regularly.
Maintain professional, courteous interactions with guests and associates; cooperate with coworkers and help with their duties as needed.
Follow hotel security and safety policies, including key controls, safe lifting, chemical handling, and reporting hazards and safety concerns.
Perform other job-related duties as assigned.