Server - Kress Cocktail Bar

Franklin Mountain Management LLC•El Paso, TX

17h•Onsite

About The Position

The Kress embodies the culture, spirit, and traditions of downtown El Paso while offering a work environment focused on the overall employee experience. This Server position may support our Cocktail Bar or Kress Diner. Team members have the opportunity to be part of a unique hospitality destination while enjoying growth opportunities across our family of businesses. The Server is responsible for providing warm, attentive, accurate, and professional service while creating a welcoming guest experience from arrival to departure. This role includes greeting guests, explaining menus, taking and entering orders accurately, coordinating with team members, delivering food and beverages, maintaining clean service areas, handling payments, and supporting hospitality standards throughout each shift.

Requirements

Previous restaurant, bar, hospitality, or customer service experience preferred
Working knowledge of guest service standards, table maintenance, menu presentation, point-of-sale systems, cash handling, and service communication preferred
Basic knowledge of food, beverages, cocktails, beer, wine, zero-proof beverages, and responsible alcohol-service expectations preferred
Food Handler certification required
Alcohol-service certification required when applicable by law, regulation, or company policy
Ability to communicate effectively in English with guests, coworkers, and management
Ability to read and understand menus, enter orders, operate a computerized register system, calculate change, and settle checks accurately
Strong communication, interpersonal, organization, time-management, and guest-service skills
Ability to multitask, maintain composure, and work efficiently in a fast-paced, high-volume environment
Reliable attendance, punctuality, and flexible availability for mornings, evenings, late nights, weekends, holidays, private events, and changing business needs
Ability to stand and walk for extended periods, bend, reach, stoop, move quickly during service, and lift or carry up to 35 pounds with proper technique or assistance when needed

Responsibilities

Greet guests promptly and create a warm, welcoming, and professional atmosphere
Provide attentive service that supports the guest experience, hospitality standards, and overall service flow
Build rapport with guests, anticipate needs, answer questions, and make thoughtful recommendations
Maintain professionalism, composure, and positive communication throughout each shift
Thank guests sincerely and help create a reason for them to return
Take food and beverage orders accurately and enter them into the point-of-sale system promptly
Confirm guest selections, modifiers, special requests, allergies, cooking preferences, and timing needs when applicable
Communicate clearly with kitchen, bar, host, support, and management teams to support accurate service
Repeat orders back when appropriate and review tickets for accuracy before delivery
Use suggestive-selling techniques appropriately to promote menu items, beverages, specials, and events
Serve food and beverages promptly, accurately, and professionally according to service standards
Deliver items with correct presentation, proper placement, clean glassware, and attention to guest needs
Monitor tables, refill beverages, clear used items, pre-bus, reset areas, and maintain a clean guest environment
Support service pacing, ticket timing, table maintenance, and guest satisfaction throughout the visit
Assist with high-volume service, private events, reservations, walk-in traffic, and changing business needs
Present checks promptly and professionally
Process cash and credit card transactions accurately, including split checks, tabs, and change when applicable
Follow all company cash-handling, payment, and accountability procedures
Close checks or tabs correctly and return receipts promptly
Escalate payment issues, guest concerns, or service recovery needs to management when appropriate
Follow responsible alcohol-service standards, verify identification when required, recognize signs of intoxication, and promptly involve management when concerns arise
Comply with food-safety, sanitation, cleaning, chemical-safety, spill-response, and workplace-safety procedures
Communicate effectively with coworkers and management to support smooth operations and guest satisfaction
Assist coworkers with food running, beverage refills, guest support, service recovery, and side work as needed
Maintain professional appearance, conduct, confidentiality, and calm communication in guest-facing situations