About The Position
The Server provides superior guest service in a clean and comfortable environment and represents the theatre in accordance with the company’s mission and policies. The position is based in the concession stand, where essential duties include alcohol sales. Employees serving alcohol must meet applicable age requirements, complete required training, obtain applicable permits and licenses, and comply with relevant laws. The role also requires completion of Regal’s Responsible Beverage Server training and completion of, or progress toward completing, the cast member and concessionist certification programs.
Requirements
- Complete, or be making progress toward completing, the cast certification program as a cast member and concessionist.
- Complete legally required state or local training and obtain required certificates.
- Complete Regal Responsible Beverage Server training on Regal Online University.
- If serving alcohol, meet the legal age requirement and obtain all applicable training, permits, and licenses.
- Possess good public-speaking, listening, and clear-response skills.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant data, evaluate information, recognize alternatives, and draw evidence-based conclusions.
- Take initiative and perform under pressure or opposition.
- Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
- Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance, or stoop, kneel, crouch, or crawl.
- Regularly lift up to 60 pounds.
- Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Maintain regular and consistent attendance.
- Serve alcohol in accordance with applicable age requirements, training, permits, licenses, and laws.
- Know and follow all laws and legal obligations regarding alcohol service.
- Know coupons and ongoing promotions, and promote the Regal Crown Club Program.
- Know and enforce the MPAA rating system.
- Provide exceptional guest service by smiling, greeting, and thanking guests.
- Handle money and merchandise, including saleable and non-saleable items.
- Operate, prepare, and clean concession equipment; use concession storerooms and cleaning materials properly.
- Know concession opening, closing, and between-show procedures.
- Know emergency, evacuation, robbery, and popcorn-popper procedures.
- Use effective sales techniques, including upselling and suggestive selling.
- Follow counterfeit-bill procedures.
- Comply with local, state, and federal food safety laws and dress code requirements.
- Maintain the accuracy of cash drawers, inventory, and coupons.
- Follow federal and state requirements regarding breaks and meal periods.
- Complete or make progress toward the cast member and concessionist certification programs.
- Read and understand training materials, including materials about sexual harassment and discrimination.
Benefits
- 9 free tickets a month
- 50% off concessions
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Education Level
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