Seasonal Server
About The Position
The Seasonal Server works in theater operations, providing in-seat dining service and supporting an enjoyable guest experience. The role includes proactively greeting and assisting guests, explaining menu items and promotions, entering orders accurately, delivering food and beverages, processing payments, and responding to guest requests or complaints. Servers also follow alcohol-service and safety procedures, complete required paperwork and shift procedures, assist with seating and crowd control, communicate projection or maintenance issues to management, and help clean theaters between sessions and at closing. The position reports to the General Manager.
Requirements
- Must be at least 18 years old.
- At least 1 year of full-service serving experience.
- ServSafe, Food Handler, and Alcohol certifications are required.
- Ability to use the Vista Point of Sale System and perform basic math.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Strong analytical and problem-solving skills.
- Ability to stay organized and prioritize in a fast-paced, constantly changing environment while maintaining a positive attitude.
- Strong communication skills and ability to handle difficult or stressful situations positively.
- Integrity and reliability.
- Flexible availability, including holidays and weekends.
Responsibilities
- Proactively greet guests and respond to the theater's Plex Call System.
- Follow in-seat dining procedures and provide friendly, attentive service.
- Guide guests through the menu, explain offerings and promotions, and suggest add-ons or upsells.
- Run food and beverages, bus trays, clean seats, and assist other team members.
- Enter food orders quickly and accurately in the point-of-sale system and check that guests have received their orders and have what they need.
- Obtain credit cards when orders are placed and process payments accurately and responsibly.
- Follow alcohol-service and safety training, avoid serving intoxicated guests, and request management intervention when needed.
- Complete daily server paperwork accurately and on time.
- Check patrons' identification to confirm they meet minimum age requirements for alcohol consumption.
- Handle guest complaints and requests or direct guests to appropriate resources when unable to assist.
- Assist with crowd control and seating as needed.
- Notify management or the projectionist about movie-projection issues and inform management of guest complaints or maintenance requests.
- Complete opening, mid-shift, and closing procedures, including side work.
- Attend and participate in trainings and meetings.
- Clean theaters between movie sessions and at the end of the night.
- Deliver food and drinks to assigned sections and support other sections as needed.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching work-anniversary milestones.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
