Seasonal Server

Cinépolis Cinemas USA•Woodlands, WV

11d•Onsite

About The Position

A Server provides stellar guest service in a theater setting, ensuring guests have an enjoyable experience and serving as the link between guests and the kitchen. The role involves accurately taking food and beverage orders, relaying them to the kitchen, and delivering prepared orders while following In Seat Dining procedures. Servers also support theater operations by assisting guests, handling payments, maintaining seating areas, and completing opening, mid-shift, and closing tasks. This seasonal position requires work in a theater environment with typical cinema noise, dust, and activity. The employee may walk, bend, and stand for periods of time, use their hands and arms frequently, and occasionally lift or move items weighing up to 10 pounds. Occasional lifting of 25 to 50 pounds may be requested with assistance. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Must be at least 18 years old.
At least 1 year of full-service serving experience.
ServSafe, Food Handler’s, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal, communication, analytical, and problem-solving skills.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Ability to handle difficult and stressful situations positively.
Integrity and reliability.
Flexible availability, including holidays and weekends.

Responsibilities

Proactively greet guests in the theater and respond to the Plex Call System in a timely manner.
Follow In Seat Dining procedures and provide friendly, attentive service.
Guide guests through the menu and recommend promotions, add-ons, and upsells using knowledge of the menu and Cinépolis offerings.
Run food and beverages, bus trays, clean seats, and assist other team members when possible.
Enter food orders rapidly and accurately into the point-of-sale system and check back with guests to ensure they received their orders and have what they need.
Obtain a credit card when an order is placed and process payments correctly and responsibly, returning payment materials at an appropriate time to limit disruptions during films.
Follow alcohol-service and safety training, avoid over-serving intoxicated guests, seek management intervention when necessary, and check identification to verify patrons meet minimum age requirements for alcoholic beverages.
Complete daily server paperwork accurately and on time.
Address guest complaints and requests or direct guests to the appropriate resource; inform management of complaints and maintenance requests.
Assist with crowd control and seating guests as needed.
Communicate movie projection issues to management or the projectionist.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Perform other duties as assigned.