Part-Time Server - STARTING AT $22/HR

ASM Global•Wilmington, NC

7d•Onsite

About The Position

The Server provides professional catering service to guests of the Wilmington Convention Center, with the goal of achieving customer satisfaction and retention. This part-time position is on site and reports to the Food and Beverage Manager. The role supports event preparation, service, and breakdown, while maintaining clean and orderly front- and back-of-house areas and following uniform and grooming standards. Before events, the Server attends pre-function briefings, helps prepare and set up event rooms, sets tables, and completes side work such as cleaning and filling table items, collecting banquet equipment, and preparing garnishes, beverages, condiments, and breads. During events, the Server provides friendly, courteous service, remains at assigned stations, follows event-specific duties, and reports guest concerns to the Banquet Captain or Food and Beverage Manager. After events, the Server breaks down tables and equipment and returns serving pieces to storage. The role requires a high school diploma or GED, at least one year of customer-facing food and beverage experience, knowledge of catering services and terminology, and the ability to work effectively in a fast-paced, team-oriented environment. Employees must be available for irregular hours, including nights and weekends, and acquire ServSafe Food Handler Certification within six months of employment. The job includes extended standing and movement around the facility, and may involve working indoors or outdoors depending on event needs.

Requirements

High school diploma or GED.
At least one year of work experience in a food and beverage environment providing direct customer service to guests.
Knowledge of catering services and terminology.
Ability to work well with other team members.
Strong guest-service skills.
Ability to receive and carry out instructions in a timely manner.
Attention to detail.
Ability to function in a fast-paced environment.
Availability to work irregular hours, including nights and weekends.
Ability to acquire ServSafe Food Handler Certification within six months of employment.
Ability to meet the stated physical demands, with reasonable accommodation where applicable.

Responsibilities

Attend pre-function meetings to receive event briefings.
Assist with preparing and setting up event rooms as needed.
Prepare tables with place settings as instructed.
Complete side work, including cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment; and preparing garnishes, beverages, condiments, and breads.
Provide friendly and courteous guest service.
Remain at assigned station or stations and perform duties according to each event.
Report guest concerns or complaints to the Banquet Captain or Food and Beverage Manager.
Break down tables and banquet equipment after events.
Clean and return serving pieces to the proper storage area.
Report to work on time in the proper uniform and comply with grooming standards.
Maintain clean and orderly front- and back-of-house areas.
Provide guidance and support to temporary staff assigned to an event.
Perform other duties as assigned.