Server - EM

DRG Employer•Cincinnati, OH

About The Position

Servers are essential to delivering the superior guest service central to Eddie Merlot's mission. They use extensive knowledge of menu and beverage options to answer questions, take orders, and communicate orders to the kitchen and bar. They present food and beverages according to established procedures, present guest checks, and process payments. Servers maintain clean, orderly stations and collaborate with Bartenders, Bussers, Runners, and other team members to provide outstanding service and hospitality. The role includes preparing assigned stations for guests, greeting and assisting diners, guiding them through menu selections, taking and entering orders, serving food and beverages, checking on guest satisfaction, maintaining tables, and processing payment and tip reporting. Servers also perform opening, side, and closing duties; assist with Prime Society service and membership; follow company standards and applicable food, liquor, sanitation, and safety requirements; and communicate guest feedback and improvement ideas to Managers. Work may include meetings, banquets, and special events.

Requirements

Two or more years of experience as a Server; fine dining restaurant experience is preferred.
Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to stand for five or more hours at a time.
Be able to regularly lift and carry 35 pounds, including trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED.
Experience as a Server in a fine dining restaurant.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know menu and beverage options and follow established service procedures and hospitality guidelines.
Communicate with Managers and Hosts about reservations, guest flow, large parties, and special event needs.
Check assigned stations and reservations, configure and set tables, and complete opening duties before guests arrive.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, garnish and retrieve drinks, and deliver beverages according to procedure.
Give menu tours, guide guests through ordering, and offer the meat tray presentation.
Answer menu questions, explain specials, suggest items, and upsell in accordance with menu merchandising procedures.
Accurately take and enter orders, following procedures for timing courses.
Retrieve orders, complete plate presentation if needed, and serve orders accurately while addressing concerns or requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Perform pre-bussing and table maintenance throughout the meal; offer desserts and additional beverages as appropriate.
Audit and present checks, accurately process payments, and complete tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed.
Perform side duties, closing duties, and other related duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow Eddie Merlot's policies, procedures, standards, performance expectations, and applicable laws and regulations for liquor, food handling, sanitation, and safety.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, and special events when scheduled.
Support team members with station duties and sidework as needed or when available.