Server at Melvyn's

Proper Hospitality Careers • Palm Springs, CA

7d

About The Position

The Server at Melvyn's provides attentive food and beverage service, creating a welcoming dining experience while meeting guest preferences and service standards. The role includes greeting guests, explaining menu items and specials, taking and delivering accurate orders, making recommendations, and addressing questions or concerns. Servers monitor guest satisfaction, resolve service issues or escalate them to management, and process bills and payments accurately.

The Server maintains a clean, organized dining area, prepares and resets tables, and ensures service items are stocked. The position works closely with kitchen, bar, and restaurant staff to support an efficient shift, assists with pre-service setup and restocking, and may help train new servers. The role requires standing and moving for extended periods, carrying trays, plates, and drinks, and lifting up to 25 pounds.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to engage guests while handling multiple tasks.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
• Excellent organizational skills and attention to detail when managing orders and guest needs.
• Strong teamwork abilities and a positive, customer-focused attitude.
• Ability to remember guest preferences and handle special requests.
• Ability to stand and move around the restaurant for extended periods.
• Ability to carry trays, plates, and drinks and lift up to 25 pounds.
• Ability to bend, reach, and stoop occasionally to restock supplies or retrieve items.

Nice To Haves

• Previous experience in a food service or hospitality role.
• Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Food safety or hospitality services certification, such as ServSafe.

Responsibilities

• Greet guests professionally, present menus, and explain specials or promotions.
• Take accurate food and beverage orders, noting guest preferences and dietary needs.
• Deliver food and beverages promptly and accurately, ensuring proper presentation and quality.
• Recommend menu items and answer questions about ingredients and preparation methods.
• Ensure orders reach the correct table and promptly address changes or adjustments.
• Engage with guests throughout their meal and respond courteously to their needs and inquiries.
• Answer questions about the menu, restaurant policies, and hotel services.
• Upsell food and beverage items, including specials and featured menu items.
• Monitor guest satisfaction, resolve complaints professionally, and escalate issues to management when necessary.
• Provide accurate billing information, explain bills when needed, and process payments accurately.
• Maintain a clean and organized dining area by clearing dishes, resetting tables, and preparing them for new guests.
• Stock utensils, napkins, condiments, and beverages in the dining room.
• Follow health, safety, cleanliness, and sanitation standards.
• Coordinate with kitchen and bar staff and other team members to maintain an efficient workflow.
• Assist with pre-service setup and restocking supplies.
• Assist in training new servers on restaurant procedures, service expectations, and food and beverage offerings.
• Handle cash, credit card payments, and tips according to proper cash-handling procedures.

Benefits

• Comprehensive benefits.
• Meaningful development programs.
• Investment in employee wellbeing, growth, and sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED