Server | Bob's Steak & Chop House

Omni Hotels & Spas•Austin, TX

About The Position

The Server at Bob’s Steak & Chop House delivers prompt, friendly, and courteous service to guests, ensuring orders are accurate and completed in a timely manner. The role includes welcoming guests, taking and entering food and beverage orders, making menu and wine recommendations, coordinating dietary requirements with the culinary team, checking guest satisfaction, and processing payments. Servers also maintain clean work areas, prepare and break down their stations, and follow the restaurant’s policies, procedures, standards, and recipes. The restaurant is open for dinner and is closed on Sundays and most major holidays.

Requirements

At least 1 year of fine-dining serving experience; steakhouse experience preferred.
Must be TABC certified before the date of hire.
Knowledge of wine, spirits, and beer, with experience selling and presenting wines.
Previous cash-handling experience.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to enter information accurately and efficiently into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to bend frequently, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for extended periods or an entire work shift in indoor and outdoor environments.

Nice To Haves

Fine-dining serving experience in a steakhouse.

Responsibilities

Follow and comply with Bob’s Steak & Chop House rules, policies, procedures, standards, and recipes.
Welcome guests with a pleasant smile and provide superior customer service, using guests’ surnames when known.
Set tables according to the event and service standards.
Take orders, answer questions, and offer suggestions about food, beverages, and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system and follow cash-handling standards.
Check in with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process payments.
Maintain cleanliness of work areas throughout the day.
Clean and set up tables, and polish and clean water glasses at the assigned station before opening.
Set up and break down the station and complete side work.
Perform other duties as assigned by the restaurant manager.