Host | Bob's Steak & Chop House | Part Time
About The Position
The Host at Bob's Steak & Chop House is responsible for delivering excellent guest service by building relationships, providing personalized attention, anticipating guest needs, and seating guests with a friendly demeanor while balancing guest expectations with operational needs. The role requires understanding restaurant operations and maintaining the hotel’s service standards, safety practices, and sanitation requirements. The Host handles guest greetings, reservations, phone calls, table assignments, seating, and explanations of restaurant concepts. The position also involves maintaining the host stand, entrance, menus, furniture, fixtures, equipment, and restaurant cleanliness; responding to guest requests and complaints; coordinating service timing and quality; and carrying out instructions for restaurant events. The Host attends required meetings and training, communicates with management and coworkers, and responds appropriately to emergencies and safety concerns.
Requirements
- Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
- Strong customer service skills, a friendly and approachable demeanor, problem-solving ability, and attention to detail.
- Ability to engage guests at all levels and provide warm, engaging, personalized service.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
- Ability to report to work on time and as scheduled.
- Ability to stand and/or walk for extended periods.
- Ability to meet appearance standards and maintain a high level of personal hygiene.
- Clear, concise written and verbal communication skills; comfort speaking with guests and ability to communicate clearly and pleasantly in English with guests, management, and coworkers.
- Computer literacy, including payroll systems, Micros, and POS systems.
- ServeSafe certification.
- Unexpired TIPs certification.
- Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Nice To Haves
- Relevant host experience in a fine dining restaurant is strongly preferred.
Responsibilities
- Maintain and refine service standards and comply with hotel standards and local laws.
- Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
- Answer phones, manage reservations and table assignments, greet and seat guests, and explain restaurant concepts according to hotel procedures.
- Complete assigned side work, including organizing the host stand and guest entrance and maintaining menu cleanliness.
- Follow proper trash procedures.
- Maintain complete knowledge of food and beverage menu items.
- Report housekeeping or maintenance needs involving the restaurant or its equipment to management.
- Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
- Follow proper steps of service when seating guests and ensure tables are properly set before seating.
- Provide positive guest service, respond to complaints, and take appropriate actions to address dissatisfaction.
- Respond accurately and promptly to guest requests to create a memorable experience.
- Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
- Contribute to restaurant sanitation and service timing from the kitchen to the table, ensuring prompt delivery and quality control.
- Attend daily stand-up meetings to gather information before service.
- Help keep all front-of-house and back-of-house restaurant spaces clean and organized.
- Carry out instructions on Restaurant Event Orders.
- Build mutual trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
- Maintain a professional, neat, and organized appearance according to Omni standards.
- Respond swiftly and effectively in emergencies and safety situations, helping maintain a safe environment for guests and coworkers.
- Attend required department trainings and meetings.
- Perform other duties required by leadership.
Benefits
- Hands-on training
- Growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
