About The Position

As a Server, you provide friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. You perform duties to maximize guest satisfaction and help maintain a quality work environment, as directed by the General Manager or Manager on Duty. The position involves taking and serving orders, handling guest payments, maintaining food safety and cleanliness, and carrying out the service cycle and team responsibilities. Employees may also perform other duties as required.

Requirements

  • Basic skills in sanitation, safety, and customer service; these are taught through in-house training.
  • Trustworthiness and reliability in handling guest payments and operating a cash register.
  • Ability to communicate clearly.
  • High level of mobility and flexibility.
  • Ability to work irregular hours under heavy stress or pressure during peak times.
  • High level of coordination.
  • Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
  • Ability to fit through an opening 30 inches wide.
  • Ability to frequently reach, bend, push, and pull.
  • Ability to continually stand and walk.

Responsibilities

  • Report to work well-groomed, in a clean and proper uniform, and practice good personal hygiene.
  • Greet all guests in a kind, courteous, and respectful way.
  • Properly handle cash, credit card information, gift cards, and other matters related to payment of guest checks.
  • Take verbal drink and meal orders according to guest preferences.
  • Serve high-quality food and check that orders are complete, prepared as ordered, portioned correctly, and attractive in appearance.
  • Monitor food temperatures during hot and cold handling to reduce risk factors associated with foodborne illness.
  • Maintain the cleanliness of the work station and pantry.
  • Perform side work during shift downtime, including rolling silverware, restocking condiment holders, and cleaning work areas.
  • Execute the service cycle and team responsibilities at all times.
  • Maintain sufficient menu knowledge to make suggestive sales to guests.
  • Write guest checks and/or operate POS equipment according to company policies.
  • Anticipate, identify, and correct system breakdowns to achieve maximum guest satisfaction.
  • Communicate with managers and co-workers about product or service deficiencies, equipment, safety problems, and related issues.

Benefits

  • Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
  • Competitive pay with a service award incentive.
  • Daily Pay access.
  • Comprehensive health benefits, including medical, dental, and vision.
  • 401(k) retirement savings plan with company match.
  • Flexible scheduling.
  • All-you-can-eat pancakes and meal discounts.
  • Employee discount program.
  • Development pathway for career growth.
  • Three college credit hours for completing manager training.
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