About The Position

As a Server, you will provide friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. You will perform duties to maximize guest satisfaction and maintain a quality work environment as directed by the General Manager or Manager on Duty. The position includes serving food and beverages, handling guest payments, maintaining a clean work station, and supporting safe food handling and an effective service cycle. The job description notes that employees may perform other duties and responsibilities as required.

Requirements

  • Basic sanitation, safety, and customer service skills, taught through in-house training.
  • Trustworthy and able to handle guest-check payments and operate a cash register.
  • Must be able to communicate clearly.
  • Must have a high level of mobility and flexibility.
  • Must be able to work irregular hours under heavy stress or pressure during peak times.
  • Must possess a high level of coordination.
  • Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
  • Must be able to fit through an opening 30 inches wide.
  • Requires frequent reaching, bending, pushing, and pulling.
  • Requires continual standing and walking.
  • Exposure to heat, steam, smoke, cold, and odors.

Responsibilities

  • Report to work well-groomed, in a clean and proper uniform, and practice good personal hygiene.
  • Greet all guests in a kind, courteous, and respectful way.
  • Properly handle cash, credit card information, gift cards, and other guest-check payments.
  • Take verbal drink and meal orders according to guest preferences.
  • Serve high-quality food and check that orders are complete, prepared as ordered, correctly portioned, and attractive.
  • Monitor food temperatures during hot and cold handling to reduce food-borne illness risks.
  • Maintain cleanliness of the work station and pantry.
  • Perform side work during shift downtime, such as rolling silverware, restocking condiment holders, and cleaning work areas.
  • Execute the service cycle and team responsibilities at all times.
  • Maintain sufficient menu knowledge to make suggestive sales to guests.
  • Write guest checks and/or operate POS equipment according to company policies.
  • Anticipate, identify, and correct system breakdowns to achieve maximum guest satisfaction.
  • Communicate with managers and co-workers about product or service deficiencies, equipment, safety problems, and related issues.

Benefits

  • Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
  • Competitive pay with a service award incentive.
  • Daily pay through Daily Pay.
  • Comprehensive health benefits, including medical, dental, vision, and more.
  • 401(k) retirement savings with company match.
  • Flexible schedule.
  • All-you-can-eat pancakes and meal discounts.
  • Employee discount program.
  • Development pathway to grow your career.
  • Three college credit hours for completing manager training.
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