Servers

Paradies Lagardère•Grapevine, TX

13d•Onsite

About The Position

The Server delivers exceptional guest experiences through friendly, efficient, and attentive service in a fast-paced airport dining environment. The position supports the company’s mission by providing First Class Service to internal and external guests. Duties include greeting guests, taking food and beverage orders, delivering meals accurately, maintaining menu knowledge, processing payments, and ensuring guest satisfaction. Servers are expected to create a welcoming atmosphere while maintaining professionalism, urgency, and operational standards during each shift.

Requirements

Strong customer service and communication skills.
Ability to work various shifts in a fast-paced, team-oriented, seven-day operational environment.
Ability to multitask, stay organized, and work efficiently under pressure.
Self-starter able to prioritize tasks and adapt to changing business demands.
Professional appearance and positive attitude.
Ability to communicate clearly and effectively with guests, managers, and team members.
Basic reading, writing, and mathematical proficiency.
Ability to stand for extended periods, bend, reach, lift up to 25 pounds, and walk long distances throughout the shift.

Nice To Haves

High school diploma or GED.
Previous restaurant or hospitality experience.
Experience handling cash and operating a point-of-sale (POS) system.

Responsibilities

Provide First Class Service and professional behavior to guests, business partners, and team members.
Treat guests and peers in accordance with company core values and operational expectations.
Greet guests promptly and create a welcoming dining experience.
Present menus, answer questions about menu items, and make recommendations when appropriate.
Take accurate food and beverage orders and enter them efficiently into the POS system.
Deliver food and beverages in a timely and professional manner.
Monitor tables, anticipate guest needs, and ensure guest satisfaction throughout the dining experience.
Maintain knowledge of menu items, promotions, specials, desserts, alcoholic beverages, and restaurant offerings.
Process payments accurately and follow cash-handling and loss-prevention procedures.
Maintain cleanliness and organization of assigned sections, service stations, and dining areas.
Complete side work, including stocking, cleaning, sweeping, mopping, and station preparation.
Assist with seating guests, answering phones, running food, and supporting other restaurant areas as needed.
Respond professionally to guest concerns and escalate issues when necessary.
Follow food safety, sanitation, and responsible alcohol-service standards.
Maintain current alcohol certification and comply with applicable local, state, and federal food and beverage regulations.
Communicate effectively with kitchen staff, leadership, and team members to support smooth operations.
Perform additional duties assigned by leadership to support restaurant operations and guest satisfaction.