Server - Canyon

Cache Creek Casino Resort•Brooks, CA

About The Position

The Server provides an excellent dining experience to a diverse range of guests by delivering excellent guest service and demonstrating extensive food and beverage knowledge. The role includes taking and delivering orders in a full-service restaurant, maintaining service standards, and completing assigned restaurant tasks. The employee must obtain a TIPS certificate and complete Guest Service Training within 90 days of employment. This position has no supervisory responsibilities.

Requirements

High school diploma or GED and three months of related experience and/or training, or an equivalent combination of experience and education.
Must be at least 21 years of age.
Must obtain a Cache Creek Casino Resort Tribal Gaming License.
Must obtain a TIPS Alcohol Awareness Certificate within the 90-day introductory period.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information to guests and employees in one-on-one situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
Ability to perform essential duties satisfactorily with or without reasonable accommodations.
Ability to regularly lift and/or move up to 25 pounds and carry a 27-inch oval tray containing hot and cold food items.
Required vision abilities include close, distance, color, and peripheral vision, and the ability to adjust focus.

Responsibilities

Take food and beverage orders from guests.
Describe the Chef’s special, featured wines and spirits, and promotions, and confidently answer menu questions.
Deliver food orders to guests dining in the restaurant.
Carry a 27-inch oval tray in traditional restaurant style containing hot and cold food items.
Perform steps of service and maintain restaurant service standards.
Practice safety and sanitation techniques.
Obtain a TIPS certificate and complete Guest Service Training within 90 days of employment.
Perform tableside wine service, including describing, opening, and presenting wine.
Bus tables, seat guests, complete side work, and perform duties assigned by management.
Provide excellent guest service, including following SOS, maintaining thorough menu knowledge, and performing timely check-backs.
Communicate basic knowledge about the casino resort.
Follow RICH and Food & Beverage standards.
Navigate the POS system to place food and beverage orders, enter modifiers, split checks, and provide accurate table numbers and guest counts.
Perform self-banking duties, tender specified forms of payment, reconcile paperwork, and complete proper drops with minimal variance.