Seasonal Server

Cinépolis Cinemas USA•San Mateo, CA

1d•$19 - $20•Onsite

About The Position

Cinépolis USA is hiring a Seasonal Server for theater operations. The Server delivers in-seat dining and hospitality service, helps guests navigate the menu, processes orders and payments, and supports theater operations. The role includes serving food and beverages, maintaining theater cleanliness, assisting with guest requests and complaints, and following alcohol-service and safety procedures. Servers work in a theater environment with typical cinema noise, dust, and activity. The position requires walking, bending, and standing for periods of time, frequent use of hands and arms, and occasional lifting.

Requirements

Must be 18 years or older.
At least 1 year of full-service serving experience.
ServSafe, Food Handler, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Strong analytical and problem-solving skills.
Organized and able to prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and ability to handle difficult or stressful situations positively.
Demonstrated integrity and reliability.
Flexible availability, including holidays and weekends.

Responsibilities

Proactively greet guests and respond to calls through the Plex Call System.
Follow in-seat dining procedures and provide friendly, attentive service.
Guide guests through the menu and recommend promotions, add-ons, and other offerings.
Run food and beverages, bus trays, clean seats, and assist other team members.
Enter food orders accurately and promptly in the point-of-sale system, and check that guests receive their orders and have what they need.
Obtain credit cards when orders are placed and process payments correctly while minimizing disruptions to films.
Follow alcohol-service and safety training, check identification for minimum-age requirements, avoid over-serving intoxicated guests, and seek management intervention when needed.
Complete daily server paperwork accurately and on time.
Handle guest complaints and requests, or direct guests to appropriate resources when unable to assist.
Assist with crowd control and seating as needed.
Report projection issues, guest complaints, and maintenance requests to management or the projectionist as appropriate.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Clean theaters between movie sessions and at the end of the night.
Deliver food and drinks for assigned sections and support other sections as needed.