Server - La Piscina
About The Position
The Server at La Piscina, located on the fifth-floor pool deck of Austin Proper Hotel, provides timely, professional, and friendly food and beverage service. The role involves taking and delivering orders, helping guests understand menu offerings, and creating a memorable dining experience. Servers maintain a clean, organized dining area and collaborate with kitchen, bar, and restaurant colleagues to support efficient service and guest satisfaction. La Piscina is an indoor–outdoor restaurant and bar serving Texas-inspired Mexican cuisine, including family-style platters, ceviches, fajitas, fresh seafood, and house-made tortillas. The restaurant also offers frozen margaritas, small-batch tequilas and mezcals, and pool-friendly bites. The position requires a high school diploma or equivalent. Previous food service or hospitality experience is preferred. Servers should be able to communicate effectively, work efficiently in a fast-paced environment, remain organized and detail-oriented, and contribute positively as part of a team. The role involves standing and moving for extended periods, carrying trays, plates, and drinks, and lifting up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Strong communication skills and the ability to engage guests while handling multiple tasks.
- Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
- Excellent organizational skills and attention to detail, particularly when managing orders and guest needs.
- Strong teamwork abilities and a positive, customer-focused attitude.
- Ability to remember guest preferences and handle special requests.
- Ability to stand and move around the restaurant for extended periods.
- Ability to carry trays, plates, and drinks and lift up to 25 pounds.
- Ability to work in a high-energy environment, particularly during peak service hours.
- Ability to bend, reach, and stoop occasionally to restock supplies or retrieve items.
Nice To Haves
- Previous experience in a food service or hospitality role.
- Certification in food safety or hospitality services, such as ServSafe.
Responsibilities
- Greet guests, present menus, and explain specials or promotions.
- Take accurate food and beverage orders, noting guest preferences and dietary needs.
- Serve orders promptly and accurately, ensuring quality and presentation.
- Recommend menu items and answer questions about ingredients and preparation.
- Ensure orders reach the correct table and respond quickly to changes or adjustments.
- Engage with guests throughout their meal and respond courteously to their needs and inquiries.
- Answer questions about the menu, restaurant policies, and hotel services.
- Upsell food and beverage items, including specials and featured items.
- Monitor guest satisfaction, resolve complaints professionally, and escalate issues to management when necessary.
- Provide accurate bills, explain charges when needed, and process payments and tips according to cash-handling procedures.
- Keep the dining area clean and organized by clearing dishes, resetting tables, and preparing tables for new guests.
- Stock utensils, napkins, condiments, and beverages, and follow health, safety, sanitation, and cleanliness standards.
- Coordinate with kitchen, bar, and other staff to maintain an efficient service workflow.
- Assist with pre-service setup and restocking supplies.
- Help train new servers by sharing restaurant procedures, service expectations, and food and beverage knowledge.
- Support team members as needed to provide a seamless guest experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
