Server - FireLake Grill House & Cocktail Bar

Choice Hotels International • Bloomington, MN

1d

About The Position

The PM Server at FireLake Grill House & Cocktail Bar creates 100% guest satisfaction by serving lounge customers promptly and efficiently. The restaurant offers regional, local, and sustainable foods prepared using a grill, rotisserie, and smoker, alongside a lounge with local brews, a selective wine list, and a modern cocktail program. The Server provides genuine hospitality, follows service standards, and works with the team to meet and exceed guest expectations.

The role includes serving food and beverages, explaining menu choices, taking orders, preparing orders for presentation, replenishing water, making and pouring coffee, clearing and resetting tables, and maintaining dining areas. Servers also help prepare beverage stations and assist the service team as needed. The position requires a flexible schedule, including weekends and holidays. The hotel operates seven days a week, 24 hours a day, and shifts or duties may change as business needs dictate.

Requirements

• Minimum one year of restaurant serving experience; experience in an upscale, high-volume environment is preferred.
• A high school diploma or GED is required.
• Must meet applicable state minimum age requirements to serve alcohol; the posting also specifies that the candidate must be at least 21 years old.
• Knowledge of local, state, and federal liquor laws and regulations.
• Thorough understanding of safe and perceptive service.
• Excellent customer service and verbal communication skills; ability to relate to guests and management at all levels.
• Ability to perform basic math and handle cash.
• Ability to work with Point of Sale systems.
• Strong organizational skills, including prioritizing needs and effectively managing resources and time.
• Strong team spirit.
• Willingness and ability to work a flexible schedule, including weekends and holidays.
• Ability to lift up to 25 pounds regularly and up to 75 pounds occasionally.
• Ability to maneuver up to 150 pounds occasionally for short periods.
• Ability to set up and take down tables, chairs, stages, and other banquet meeting fixtures.
• Ability to push and pull carts weighing up to 200 pounds occasionally.
• Ability to stand for extended periods constantly.
• Successful completion of required pre-employment drug testing, background checks, and E-Verify employment eligibility verification.

Nice To Haves

• Two years of experience in a similar position within an upscale environment is preferred.
• Restaurant serving experience in an upscale, high-volume environment is preferred.

Responsibilities

• Provide food and beverage service to restaurant guests.
• Explain menu choices and answer questions about the menu as appropriate.
• Take guest orders and prepare orders for presentation.
• Replenish water and make and pour coffee for customers.
• Clear tables during the dining experience using proper methods for dishes, glassware, and silverware.
• Clean tables, chairs, and floor areas, and reset tables quickly.
• Polish silverware and fold linens.
• Set up beverage stations for the shift, including brewing coffee and setting out condiments as appropriate.
• Assist the service team to meet and exceed guest expectations.
• Provide genuine hospitality and teamwork consistent with the Radisson experience and service standards.
• Give guests personal attention and take responsibility for their service experience.
• Listen and respond empathetically to guest problems, find solutions, and follow through.
• Notice when guests are dissatisfied and use best judgment in addressing their concerns.
• Perform other duties required by management to provide guest satisfaction and genuine hospitality.

Benefits

• Employee discounts on thousands of hotels.
• Complimentary meal in the associate cafeteria during the shift.
• Free parking.
• Paid sick time (Minnesota Earned Sick and Safe Time).
• Full-time employees receive health, dental, vision, short- and long-term disability, auto insurance, and other benefits, beginning on the first day of the month following 30 days of service.
• Employer-paid accident insurance and HSA contribution.
• 401(k) retirement plan.
• Employee Assistance Program.
• Paid vacation time after 90 days.
• Eight paid holidays after 90 days.
• Paid bereavement after 90 days.
• Paid floating holidays after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED