Restaurant Manager - FireLake Grill House & Cocktail Bar

Choice Hotels International • Bloomington, MN

9d • $58,000 - $65,000

About The Position

FireLake Grill House & Cocktail Bar is seeking an energetic, detail-oriented Restaurant Manager. The restaurant serves regional, local, and sustainable foods prepared using a grill, rotisserie, and smoker, and features a 175-seat restaurant and 125-seat lounge with local brews, a selective wine list, and a modern cocktail program. The manager oversees the assigned restaurant or outlet and develops and implements strategies to support its revenue, profit, guest-satisfaction, and employee-engagement goals, aligned with the hotel’s mission and standards.

The role includes managing food and beverage service, staffing and employee development, outlet presentation and standards, sales and promotions, and guest concerns. The hotel operates seven days a week, 24 hours a day; associates may be moved from their accustomed shift or have duties changed as business needs dictate. Long hours may sometimes be required, and the position requires a flexible schedule.

Requirements

• Minimum two to three years of restaurant management experience.
• High school diploma required.
• Excellent oral and written communication skills.
• Ability to collaborate effectively with hotel employees and managers to ensure teamwork.
• Ability to resolve conflicts involving guests, supervisors, and employees.
• Knowledge of local, state, and federal liquor laws and regulations.
• Strong floor presence, focus, and energy.
• Ability to multitask and work well under pressure.
• Basic computer skills, including Microsoft Office Suite.
• Ability to work a flexible schedule and sometimes work long hours.
• Ability to stand for long periods.
• Ability to lift 25 pounds regularly and push or pull up to 75 pounds.
• Good manual dexterity for using common office equipment.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Participate in developing and implementing restaurant business strategies aligned with Radisson Blu’s mission, vision, values, and strategies.
• Develop and implement department and assigned Food & Beverage outlet strategies that support hotel goals and achieve revenue and profit targets.
• Monitor business status and adjust strategies as appropriate.
• Help develop the outlet marketing plan and stay informed about competitors.
• Develop and implement special promotions and employee incentives.
• Provide employees with current information about menu offerings and coach them on effective sales techniques.
• Use forecasting techniques to adjust scheduling and maximize productivity.
• Manage the operation of the assigned restaurant or outlet.
• Coordinate outlet setup in accordance with Choice Hotels standards.
• Confirm daily specials and new menu additions with the Executive Chef.
• Manage food and beverage service and coach employees on effective service and food presentation.
• Inspect restaurant and outlet areas regularly and take steps to ensure they meet or exceed hotel standards.
• Lead staff meetings and conduct daily pre-shift meetings to discuss specials, house count, reservations, and new menu items.
• Assist with quarterly inventories.
• Develop and implement strategies and practices that support employee engagement.
• Recruit and select qualified candidates.
• Provide orientation and training so employees understand expectations and can perform their responsibilities.
• Communicate performance expectations and provide ongoing feedback, coaching, and counseling to help employees meet objectives and develop their potential.
• Create guest satisfaction by delivering the Radisson Blu experience, genuine hospitality, and service that exceeds guest expectations.
• Provide attentive, accountable, team-oriented guest service.
• Listen to guest concerns, apologize empathetically, find solutions, and follow through.
• Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Recognize when a guest is dissatisfied and use sound judgment in applying the 100% Guest Satisfaction approach.
• Perform other duties required to deliver service-brand behavior and genuine hospitality.

Benefits

• Employee discounts on thousands of hotels.
• Complimentary meal in the associate cafeteria during the shift.
• Free parking.
• Paid vacation and sick time, including Minnesota Earned Sick and Safe Time, beginning on day one.
• Eight paid holidays beginning on day one.
• Paid bereavement beginning on day one.
• Paid floating holidays beginning on day one.
• Full benefits package for full-time employees, including health, dental, vision, short- and long-term disability, and auto insurance, starting on the first of the month following 30 days of service.
• 401(k) retirement plan, starting on the first of the month following 30 days of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED