Server

Union Joints•Berkley, MI

About The Position

Servers sell and serve food and drinks in a professional manner while upholding company standards for high-quality customer service. They serve multiple tables, maintain knowledge of food and beverage preparation, take and complete orders, process payments, and work to ensure guests' satisfaction. The role also includes side-work, maintaining cleanliness, resetting tables, and responsible alcohol service. The employee stands for the entire shift and frequently performs tasks such as reaching, bending, stooping, lifting, carrying, pushing, walking, and repetitive hand movements. They may occasionally lift and carry tubs and cases weighing up to 75 pounds. The work environment includes potential exposure to cuts, slips, trips, falls, burns, smoke, steam, high temperatures, humidity, extreme cold, water, sanitation solutions, and food products.

Requirements

Ability to pass a ServSafe Alcohol Service or TIPS course with a score of 80% or better.
Basic mathematical skills, including the ability to make change.
Basic reading and writing skills.
Basic computer skills.
Excellent communication skills.
Ability to multitask.
Knowledge of workplace safety procedures.
Ability to suggestively sell food and beverage items.
Ability to stand for the entire shift and perform frequent physical tasks including reaching, bending, stooping, lifting, carrying, pushing, walking, and repetitive hand movements.
Ability to occasionally lift and carry tubs and cases weighing up to 75 pounds.
Ability to frequently communicate with expediters and servers and read orders on tickets.

Responsibilities

Serve multiple tables as determined by management.
Maintain complete knowledge of the restaurant's food and beverage preparation.
Sell alcoholic beverages, non-alcoholic beverages, and food items.
Enter and complete customer orders on the computer system, accept different types of payment, and make change.
Interact with guests in a friendly and efficient manner, ensuring their satisfaction and exceeding expectations.
Complete assigned side-work and maintain the cleanliness and smooth operation of the restaurant.
Clear and reset tables.
Check guests' identification to verify legal drinking age and politely refuse service to guests who are underage.
Monitor guests' behavior and the number of drinks served; offer alternative transportation when appropriate and seek a manager's help with disorderly customers as needed.
Report to work in a neat, clean outfit with well-groomed hair and personal hygiene consistent with company policy.
Report to work with a clean apron, approved pens, and a $20 bank.
Perform other duties as directed.