Server at Bacchus Pub

Hotel Baxter, a Noble House Hotel•Bozeman, MT

About The Position

The Server at Bacchus Pub, part of The Hotel Baxter and the Noble House Hotels & Resorts collection, takes orders and delivers food and beverages while ensuring an excellent guest experience. The role is responsible for billing and payment processing. Bacchus Pub is a high-volume, full-service restaurant focused on quality service and hospitality in a warm, caring, intelligent, and fun atmosphere. Servers prepare tables, perform light food preparation and dessert presentation, explain menu items and specials, check food and beverage quality, serve guests, and handle payments. They also maintain clean tables and complete restaurant setup and other side duties. The position requires attentive customer service, sound judgment, clear communication, teamwork, initiative, and time management in a fast-paced environment. The Server reports to the Manager.

Requirements

Ability to use sales techniques and persuasive communication to upsell products and services.
Ability to recognize problems and resolve them appropriately using good judgment, tact, initiative, and company policy and procedures.
Ability to assess, anticipate, and meet multiple guests’ needs while maintaining high service standards and evaluating customer satisfaction.
Practical knowledge of industry customer-service standards.
Ability to communicate clearly and professionally with guests, vendors, coworkers, and management.
Ability to promote two-way communication, understand instructions, read company memorandums, and request direction when needed.
Ability to adapt to different personalities and maintain focus in a team-oriented work environment.
Initiative, collaboration, and ability to develop results-focused ideas.
Time-management and organizational skills for working efficiently in a fast-paced environment.
Flexibility to work overtime when needed and assist with others’ workloads.

Responsibilities

Prepare tables, including setting linens, silverware, and glassware.
Perform light food preparation, including bread, salads, appetizers, and dessert presentation.
Greet guests professionally and provide information about menu items, ingredients, and cooking methods.
Inform customers of daily specials.
Verify food and beverage quality and presentation before serving.
Serve food and beverages, including tableside preparation as required.
Check identification to verify guests meet minimum age requirements for alcohol consumption.
Provide wine recommendations and use proper corkage and pouring techniques.
Process guest payments and transactions.
Clear and clean tables promptly according to sanitation standards.
Complete side duties, including polishing silverware, restaurant setup, and replenishing condiments.
Use sales techniques to upsell products and services.
Recognize and resolve problems appropriately using judgment, tact, initiative, and company policy.
Assess and anticipate guests’ needs, support guest satisfaction, and balance the needs of multiple guests.
Communicate professionally with guests, vendors, coworkers, and management, and seek clarification when needed.
Adapt to different guest and coworker personalities while supporting a team-oriented environment.
Take initiative, collaborate with team members, and develop ideas focused on results.
Use organizational and time-management techniques to work efficiently in a fast-paced environment.
Work overtime when needed and assist with others’ workloads.