Server Technician (Journeyman)

CACI•Dulles, VA

13d

About The Position

CACI is seeking a Journeyman Server Technician for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The role supports national security through IT solutions and contributes to modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. The technician works with a high-performing team to provide IT support for a program of national importance. The position involves preparing, configuring, inspecting, and deploying IT equipment, including coordinating shipments to overseas locations and supporting data center equipment delivery and implementation. The technician applies technical expertise to resolve complex configuration and deployment challenges while ensuring compliance with security, operational, and documentation standards.

Requirements

Bachelor's degree and 4 years of experience in a related field, such as IT technical support, server support, hardware configuration, systems deployment, or data center operations; equivalencies are considered.
Active Secret clearance.
Experience with server imaging, equipment configuration, and hardware assembly for enterprise deployments.
Knowledge of operating system configuration, security patch management, and break-fix hardware support.
Understanding of diplomatic pouch procedures, international shipping, and logistics coordination using tracking systems.
Strong organizational and documentation skills, including maintaining accurate inventory records and preparing required shipping documentation.

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State.
Experience with ILMS or similar logistics tracking platforms.
Knowledge of 14 FAM requirements, Department of State security standards, and data center equipment deployment procedures.
Professional certifications such as CompTIA A+, CompTIA Server+, or similar hardware/deployment certifications.

Responsibilities

Assemble and test IT equipment; perform server imaging and configuration, including operating system configuration and security fixes, before worldwide deployment.
Manage packaging and shipping of IT equipment to remote overseas locations at least two weeks before scheduled installation, following CA and Diplomatic Security standards.
Review bills of lading and packing lists during receipt and inspection, and provide receipt documents to the COR and GTM for forwarding.
Maintain sufficient break-fix computers and components, including desktops, laptops, monitors, hard disks, power supplies, mice, and keyboards, to meet established SLAs.
Set up compatible replacement hardware of equal or better performance in response to hardware failure requests, based on service desk priority levels.
Coordinate foreign-location shipments with the Department of State pouch facility, ensuring packages are sent via diplomatic pouch and tracked in ILMS.
Prepare shipping materials based on information from CST and provide CST with inventory copies for review before shipping.
Support delivery and implementation of data center equipment, ensuring timely deployment and compliance with security and operational standards.
Perform quality control checks on configured equipment for compliance with security policies, configuration standards, and operational requirements.
Resolve complex equipment configuration and deployment challenges, developing methodologies and presenting solutions to operational problems.