Tech - L1 Server Repair Dept. VIII - CU8120
About The Position
The Server Repair Tech tests, troubleshoots, and replaces parts on servers sent to SMS for diagnosis and repair. The role includes inspecting, testing, and diagnosing servers; conducting and analyzing server stress tests; documenting symptoms, test results, and replaced parts in a shop-floor tool; maintaining parts consumption; and collaborating with motherboard repair, motherboard testing, quality control, and inspection personnel. The technician also provides backup for quality control, inspections, and motherboard testing, and performs other duties assigned by leadership. The position contributes to team building by maintaining a positive work environment, collaborating with teams such as warehouse, shipping, and receiving, and following system and parts management processes. It calls for basic knowledge of server and networking architecture, server assembly, testing diagnostics, error codes, and common server troubleshooting. The role is based in a warehouse environment with extended periods of sitting or standing and walking, moderate to high noise, and seasonal temperature variation.
Requirements
- High school diploma or equivalent.
- Ability to read and write English.
- Ability to clearly organize and categorize work priorities to complete assigned tasks.
- Ability to read and follow written instructions and ideas.
- Repeated, coordinated use of hands, wrists, and fingers to operate a computer keyboard and small handheld tools.
- Basic computer skills, including Microsoft Office Word, Excel, and PowerPoint.
- Basic knowledge of server architecture and networking architecture.
- Ability to assemble components to make a server functional.
- Ability to run and understand testing diagnostics and basic error codes, and troubleshoot common server errors and issues.
- Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
- Hands-on approach, ambition, and drive to succeed; goal-oriented and able to achieve results through teamwork.
- Ability to lift objects up to approximately 25 pounds.
- Vision abilities including close vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to tolerate moderate to high noise levels in a warehouse environment and seasonal temperature variation.
Nice To Haves
- One year of experience in a repair depot.
- Experience working in a low-production PC environment.
- Experience with simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
- Working knowledge of different models and brands, including ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer.
- Demonstrated skill set while working with a temporary agency.
Responsibilities
- Inspect, test, and diagnose servers.
- Replace server parts as needed.
- Conduct and analyze server stress tests.
- Document symptoms, test results, and replaced parts in the shop-floor tool.
- Collaborate with motherboard repair, motherboard testing, quality control, and inspection personnel.
- Provide backup support for quality control, inspection, and motherboard testing.
- Maintain parts consumption.
- Maintain and nurture a positive work environment.
- Collaborate with other teams, including warehouse, shipping, and receiving.
- Follow system and parts management processes.
- Perform other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
