Server Bartender ("Mesero/Cantinero")

Azul Hospitality•Phoenix, AZ

13d•Onsite

About The Position

The Server Bartender provides friendly, courteous, and efficient food and beverage service to guests. The role includes taking and delivering food and beverage orders, preparing alcoholic and non-alcoholic drinks, maintaining the bar and restaurant areas, and completing opening, closing, inventory, and cleaning duties. The position is at AC Element Phoenix City North in Phoenix, Arizona, and is listed as full-time/part-time with any shift. Staff may be required to work varying schedules based on hotel business needs and attend scheduled training sessions and meetings. The position requires the ability to perform its essential functions with or without reasonable accommodation. The work is primarily indoors in a temperature-controlled hotel environment, though staff may work in freezer or kitchen temperatures. The role involves frequent communication with guests and coworkers, handling food and beverage products and equipment, and following company, safety, security, cash-handling, grooming, attendance, and service standards.

Requirements

High school education or equivalent.
Must be at least 21 years old to serve alcohol.
Safe Server Alcohol and Food Handlers certifications are required.
Must be able to speak, read, write, and understand the primary workplace language.
Good verbal and written communication skills; strong customer relations and leadership capability; attention to detail and organizational skills.
Basic computer and computational skills; familiarity with Windows OS, MS Office, PMS, and POS functions.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to gather information and resolve conflicts.
Ability to work independently and demonstrate knowledge of table and bar service, spirits, beer, wine, and flavor profiles.
Must maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.
Regular attendance is essential; must comply with hotel rules and attend scheduled training sessions and meetings.
Must be able to stand and maintain mobility for up to four hours, maneuver between simultaneous activities and in limited spaces, and reach other hotel departments in a timely manner.
Must be able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds as needed.
Must be able to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing; use fingers, wrists, and hands for picking, pinching, typing, and carrying out substantial movements.
Must have the hearing, smelling, tasting, and visual abilities needed to assess product quality and detect emergencies; vision requirements include near and color vision and depth perception.
Must be able to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, possibly for one hour or more.

Nice To Haves

One to three years of food service experience preferred.
Micros POS experience preferred.

Responsibilities

Greet guests in a welcoming and friendly manner.
Take food and beverage orders, describe menu items and preparation methods, and suggest menu products.
Prepare alcoholic and non-alcoholic beverages for guests and other servers.
Verify customer identification and ensure alcoholic beverages are not served to minors or intoxicated persons.
Clear, clean, and reset tables; complete assigned opening, closing, and side-work duties.
Restock and replenish bar inventory and supplies, and complete opening and closing spirit inventories.
Secure liquor, beer, and wine products appropriately.
Assist with recipe batching, ice molding, liquor infusions, and preparing garnishes.
Keep taps, coolers, blenders, coffee makers, glassware, service areas, and preparation areas clean and in working order.
Participate in deep cleaning of the outlet and dispose of waste.
Operate a cash register or POS, accept cash and credit card payments, provide accurate change, and follow cash-handling procedures.
Assist guests professionally and courteously and provide high-quality customer service.
Assist with guest inquiries and follow company safety and security policies.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties as requested by supervisors or managers.