ice! Christmas - Server Assistant MOOR

Marriott•Kissimmee, FL

10d

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to event type and service standards, and answer questions about menu selections. Communicate with the kitchen about menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, additional meal requirements, and special requests. Record orders in the MICROS system, check with guests to ensure satisfaction, maintain cleanliness of work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company and safety and security policies, report accidents and unsafe conditions, and complete required safety training and certifications. Maintain a clean, professional appearance and protect confidential information and company assets. Welcome guests, anticipate and address service needs, assist individuals with disabilities, and communicate professionally with guests and coworkers. Support team goals, respond appropriately to employee concerns, and meet quality standards. Perform other reasonable duties as requested by supervisors. The role requires reading and visually verifying information; standing, sitting, or walking for extended periods or a full shift; handling objects of varying sizes and weights; moving over uneven or slippery surfaces and using stairs or ramps; and reaching, bending, twisting, pulling, and stooping. Lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, re-cooked orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of order.
Check in with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, and glassware throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and maintain positive working relationships with coworkers.
Support team goals and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.