Server Assistant - Delmonico Steakhouse

AccorHotel•New Orleans, LA

4h•Onsite

About The Position

The Server Assistant supports Servers and other Front of House team members in delivering attentive, efficient, and personalized service at Delmonico Steakhouse. This role involves anticipating guest and service team needs, greeting guests, assisting with food and beverage delivery, and maintaining the cleanliness and organization of the dining area. The Server Assistant plays a crucial role in ensuring a seamless and high-quality dining experience consistent with luxury hotel and fine-dining standards.

Requirements

Ability to communicate effectively in English, both verbally and in writing.
Ability to maintain a professional and polished demeanor in a high-end dining environment.
Strong attention to detail and commitment to exceptional guest service.
Ability to work effectively as part of a team in a fast-paced environment.
Ability to anticipate needs and demonstrate a sense of urgency while maintaining composure.
Ability to handle multiple tasks and priorities during busy service periods.
Ability to safely lift, carry, and transport food, dishes, glassware, and service equipment.
Ability to stand and walk for extended periods.
Must be available to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in a restaurant, hotel, or hospitality environment preferred.
Previous fine-dining or luxury hospitality experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Delmonico Steakhouse service expectations.
Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.
Anticipate guest and service team needs and respond promptly and professionally.
Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.
Assist with the delivery and presentation of food and beverages to guest tables in accordance with service standards.
Ensure food is delivered to the correct table and assist Servers with proper placement and clearing of dishes.
Maintain complete knowledge of menu items, ingredients, preparation methods, and common guest questions to provide accurate information when appropriate.
Maintain cleanliness, organization, and proper appearance of guest tables, service stations, side stations, and assigned work areas.
Clear and reset tables promptly and discreetly while minimizing disruption to the guest experience.
Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.
Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are available.
Assist with maintaining proper levels of china, glassware, silverware, linens, and other operating supplies.
Communicate effectively with Servers, Captains, Managers, Culinary, and other departments to ensure smooth service.
Assist in coordinating the timely delivery of food from the kitchen to the dining room.
Monitor assigned areas throughout service and promptly address cleanliness, presentation, or guest-service needs.
Handle dishes, glassware, and equipment safely and properly.
Assist with special events, private dining, large parties, and other outlet functions as assigned.
Respond appropriately to guest requests and immediately communicate complaints or service concerns to the Server or Manager.
Maintain a professional appearance and demeanor consistent with luxury hotel and fine-dining standards.
Maintain strict compliance with all health, sanitation, safety, and hotel requirements.
Perform additional duties as assigned by the Restaurant Manager, Captain, or other culinary/F&B leadership.